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If you want a luxury vacation experience in the city Live Aqua is a great option. While it's right in the city which is a buzzing place the resort does a great job at providing a calm tranquil environment on the resort. When you arrive your senses are immediately alerted with the smells of the essential oils that permeate throughout the property. They also have several different green space areas where you can sit quietly as well. The pool options are good (there are a series of small pools that connect to each other) and they all have an oceanfront view which is pretty cool. One pool area plays music and the other pools are more quiet. If you're looking for a pool atmosphere with loud music you won't find it here at Live Aqua. The thing that I liked best about the resort was the food. The options for dining are not as expansive as other properties but the food actually had flavor unlike some other all-inclusives. The same held true for the room service the food was also much better than normal all inclusive resorts. The housekeeping was impeccable they came several times a day and did turn down service. They have a great housekeeping team as it's been a while since I stayed at a resort that cleaned the room consistently (every day) that many times.
A few stand out staff members for me were:
Marcos - He is the man to see for a good juice/smoothie for breakfast!
Juan and Gerado - Outstanding for room service
The entire concierge staff - Were very instrumental in making sure all of our guests were happy during their entire stay. They went above and beyond to make sure one of our travelers got the medicine they needed.
Leslie - She did an amazing job with the organization of our group. If you are considering having a group here they will definitely take care of you from beginning to end.
Areas of opportunity:
The hotel is somewhat choppy and doesn't flow well in my opinion. Perhaps giving the guests a map when they check-in might be helpful
Supply the guests closest to the machinery (north end) with earplugs to reduce noise at night
Make the liquor selection higher shelf. For example, if it is a 5 star resort there should be better vodka than absolute
I will be back to Live Aqua, I had a blast!